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Duo Restore

Duo Mobile version 4 was released on Oct 11, 2021. Duo Mobile version 3 data remains available for users on older iOS versions who can't upgrade to the latest Duo Mobile release. Duo Restore v3 Guide

Duo Mobile'south restore functionality lets you lot support Duo-protected accounts and third-party OTP accounts (such every bit Google or Facebook) for recovery to the same device or to a new device.

When yous use the below methods to restore Duo accounts on a new or replacement device, be aware that:

• Restoring or reactivating any "Duo-Protected" and "Duo Admin" accounts on the new device deactivates those accounts on the sometime device.
• Restoring any tertiary-political party accounts on the new device does not deactivate those accounts on the erstwhile device. Be sure to delete those accounts from Duo Mobile on the onetime device or delete Duo Mobile entirely from the old device once yous verify the passcodes generated past the restored accounts work for logging in to those services.
• Duo for Windows offline admission does not reactivate offline access accounts restored to your phone. Reactivation of Windows offline admission creates a second offline access account. Delete the restored Windows offline admission business relationship from Duo Mobile before reactivating Windows offline access.

If you are a Duo Mobile terminate-user (not an administrator) and are looking for help configuring Duo Restore beyond the instructions here, or if you are not certain if your system permits use of Duo Restore, please contact your organization'southward IT assistance desk for assistance.

Contents

• Duo Restore for iOS
• Enabling Duo Restore
• Enable Duo Restore for Third-Party Accounts
• Restoring Duo Mobile Accounts
• Recovering Duo-Protected Accounts with Instant Restore
• Recovering Duo-Protected Accounts from a Protected Application
• Recovering Third-Party Accounts
• Duo Restore for Android
• Enabling Duo Restore
• Restoring Duo Mobile Accounts
• Recovering Duo-Protected Accounts with Instant Restore
• Recovering Duo-Protected Accounts from a Protected Application
• Recovering Third-Political party Accounts
• Recovering Accounts Manually
• Often Asked Questions

Duo Restore for iOS

Enabling Duo Restore

1. Make sure you are running the latest version of the Duo Mobile App on your electric current iOS device.
2. Support your device to iCloud, with iCloud Keychain enabled to use Instant Restore. Nightly iCloud backups volition include Duo Restore data. Encrypted iTunes or Finder backups volition also work.

Due to how apps are automatically backed up in iOS, the fill-in functionality of Duo Restore is always on for iOS users who have iCloud enabled and they will not see a notification indicating their information is existence backed up. However, whether an account can be restored depends upon Duo Restore being enabled past the administrator in the Duo Admin Panel or whether you've set a recovery password for reconnecting third-political party accounts.

Enable Duo Restore for Third-Party Accounts

Exist certain to enable 3rd-party account backup and restore if you utilise Duo Mobile to generate passcodes for logging into applications similar Instagram, Facebook, Snapchat, or other web services. Duo Mobile cannot recover access to those accounts without a backup. If you go locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that awarding (or perform the account recovery process for each of those third-party applications.

When Duo Mobile detects you take a third-party account, you lot'll be prompted to create a recovery password. Tap Enable Now to set one.

Enter a recovery password that has x-128 characters. Practise non lose this password! You'll need to provide it again to recover these accounts. Duo cannot recover this countersign for you. Be sure to store it securely. If you lot lose this countersign you'll need to manually reconnect your third-party accounts by visiting each of those services individually and post-obit their 2FA setup process.

If y'all didn't enable backups for your tertiary-party accounts when you added the kickoff one, yous tin can do it at any time.

1. Open up Duo Mobile and tap the bill of fare icon to admission Settings.
2. Tap the Fill-in tertiary-party accounts option to enable.
3. Enter and confirm a 10-128 character recovery countersign.

Remember, Duo Support tin't recover your tertiary-party accounts for you or reset your 3rd-political party recovery password.

Restoring Duo Mobile Accounts

Recovering Duo-Protected Accounts with Instant Restore

To employ Instant Restore yous must have previously backed up your device with iCloud (with iCloud Keychain on) or an encrypted iTunes or Finder backup. Additionally, your organization'due south Duo administrator must have enabled the Instant Restore feature.

1. Sign in to iCloud on your iOS device and restore from an iCloud, iTunes, or Finder backup.
2. If using iCloud, enable iCloud Keychain. This could be the aforementioned device as before, or a brand-new one.
3. Download the Duo Mobile app on your new device.
4. Open up Duo Mobile and tap Continue on the welcome screen.
5. Duo Mobile locates your backed-up Duo-protected accounts in your restored fill-in and restores them to the app on your device. When complete, y'all're taken to the accounts list in the app.
6. Duo also sends a push notification stating that accounts were activated on a new device to your one-time one. If you lot receive the new telephone activation notification and you didn't only perform a restore, tap No. This deactivates your Duo accounts on both the original and replacement devices and alerts your organization'south Duo administrators nigh the fraudulent reactivation.
   If you did initiate the restore to a replacement device, tap Yes to dismiss this notification and deactivate the accounts on your original device.

The Duo Mobile accounts listing shows your restored Duo accounts, and you may utilise them to log into Duo-protected services with Duo Push or a generated passcode.

This procedure doesn't reconnect any tertiary-party accounts. You'll still need to provide your third-party account recovery password before y'all can utilize those accounts to generate passcodes.

Watch the Instant Restore process for iOS:

Recovering Duo-Protected Accounts from a Protected Application

Follow this process if your Duo administrator did not enable Instant Restore, if your restored iCloud backups did non include Keychain information or your iTunes or Finder local backups weren't encrypted, or the Instant Restore process failed.

1. Restore your new or reset iOS device from your iCloud, iTunes, or Finder backup.
2. Open the Duo Mobile app on your new device and view the accounts listing.
3. Tap Reconnect next to your Duo business relationship in the accounts list.
4. Log in to the Duo-protected awarding selected by your IT administrator.
5. Authenticate using Duo via a method allowed for this application by your IT ambassador. If SMS or hardware token passcode and phone calls are not allowed, you volition either need to use a different Duo Push-capable 2FA device, utilize the Duo Self Service Portal (if available), or contact your It ambassador to restore your account on your new device.
6. Subsequently authenticating, your new iOS device should be connected to the Duo service.

Recovering Third-Party Accounts

1. Restore your new or reset iOS device from your iCloud, iTunes, or Finder backup.
2. Open the Duo Mobile app on your new device and tap Continue on the welcome screen.
3. Duo Mobile prompts for the recovery countersign you created when y'all enabled third-party account backup. Duo Mobile restores your third-party accounts.

When you lot return to the accounts list after a successful third-party accounts restore, you'll be able to tap your third-party accounts to generate passcodes for logging into those services.

Annotation that this doesn't reconnect your Duo-protected accounts. You'll notwithstanding need to perform the Duo-protected account recovery steps before you can use those accounts to log in to Duo-protected services with Duo Push or Duo Mobile passcodes.

See third-party account recovery on iOS in activeness.

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Duo Restore for Android

Enabling Duo Restore

1. Open Duo Mobile and tap the menu icon in the elevation right to open up Settings.
2. Tap Duo Restore in the "General" settings.
3. On the "Duo Restore Settings" screen, tap to enable the Fill-in accounts with Google Drive.
4. Select the Google account to use for Duo Restore and grant Duo Mobile permission to store the backup in your Google Bulldoze.
5. At this point, you tin can also choose to enable account recovery for your tertiary-political party accounts past tapping Automatically reconnect tertiary-political party accounts. If you don't enable this at present, Duo Mobile will remind you later on when you add your start third-party business relationship.
6. When prompted, enter and confirm a recovery password that has 10-128 characters. Practise non lose this password! Yous'll need to provide it again to recover these accounts. Duo cannot recover this password for you. Exist certain to store information technology securely. If y'all lose this countersign y'all'll need to manually reconnect your third-party accounts after restoring Duo Mobile on a new phone by visiting each of those services individually and post-obit their 2FA setup procedure.

Restoring Duo Mobile Accounts

Recovering Duo-Protected Accounts with Instant Restore

To use Instant Restore you must have previously backed upward your Duo Mobile accounts to Google Drive. Additionally, your organization's Duo administrator must have enabled the Instant Restore feature.

Yous must take admission to Duo Mobile on your sometime Android device in order to utilise Instant Restore to restore your Duo-protected account backup to your new device. If you tin can't open Duo Mobile on your one-time device, for example, if your phone was lost or damaged, contact your Duo administrator to hash out your business relationship recovery options.

1. From your new Android device, download the latest Duo Mobile App from the Google Play Store.
2. Open the Duo Mobile app on your new device.
3. Tap I have existing accounts from the welcome screen.
4. Duo Mobile will check for a previous backup in Google Drive. Select the Google account you used when initially setting up Duo Restore.
5. You'll be asked if you have your former telephone. Tap Yes, continue setup to continue.
6. Open Duo Mobile on your old phone, and tap the menu icon in the superlative right to open Settings.
7. Locate the "Connect a new telephone" settings item, and tap View QR lawmaking to brandish a QR barcode on the screen.
8. Render to your new phone, and tap Scan QR code in step 3, then scan the QR code shown on your sometime phone to complete business relationship restoration.
9. Duo Mobile locates your backed-up Duo-protected accounts and restores them to your device, showing a success bulletin when complete.

The Duo Mobile accounts list shows your restored Duo accounts, and yous may apply them to log into Duo-protected services with Duo Push or a generated passcode.

This process doesn't reconnect any 3rd-party accounts. You lot'll still demand to provide your third-party account recovery countersign earlier you can use those accounts to generate passcodes.

Watch the Instant Restore process for Android:

Recovering Duo-Protected Accounts from a Protected Application

1. From your new Android device, download the latest Duo Mobile App from the Google Play Store.
2. Open up the Duo Mobile app on your new device.
3. Tap I have existing accounts from the welcome screen.
4. Duo Mobile will check for a previous fill-in in Google Bulldoze. Select the Google account you used when initially setting up Duo Restore.
5. If account data is institute, you will so see the accounts on the Duo Restore screen and shown as disabled in your principal accounts list, with a Reconnect action.
6. Tap Reconnect below a Duo business relationship in the main accounts list.
7. Log in to the Duo-protected application selected by your IT administrator.
8. Authenticate using Duo via a method immune for this awarding past your Information technology administrator. If SMS or hardware token passcode and phone calls are not immune, you will either need to use a different Duo Button-capable 2FA device, employ the Duo Self Service Portal, or contact your IT ambassador to restore your account on your new device.
9. After authenticating, your new Android device should be continued to the Duo service.

Recovering Accounts Manually

If the Duo Restore characteristic is non enabled by your Duo ambassador, or your backup includes third-party accounts but you did not set a recovery password for those accounts, after tapping Reconnect within Duo Mobile y'all'll see the options to Browse a QR code or Enter activation code.

Tap Scan QR code and scan the barcode from your 3rd-party business relationship 2FA setup screen, or, to recover a Duo-protected account, admission the My Settings and Devices page from the Duo prompt to reactivate the account. If your organization hasn't enabled cocky-service device management, contact your Information technology Help Desk or Duo service ambassador for assist reactivating the account.

Recovering Tertiary-Political party Accounts

1. From your new Android device, download the latest Duo Mobile App from the Google Play Shop.
2. Open the Duo Mobile app on your new device.
3. Tap I have existing accounts from the welcome screen.
4. Duo Mobile will check for a previous backup in Google Drive. Select the Google business relationship you used when initially setting up Duo Restore.
5. If Duo Mobile finds a valid backup in your Google Bulldoze, information technology restores your previously backed-up accounts. If your backup includes third-political party accounts, enter your recovery countersign when prompted.

When you return to the accounts list afterwards a successful third-party accounts restore, yous'll be able to tap your third-party accounts to generate passcodes for logging into those services.

Note that this doesn't reconnect your Duo-protected accounts. You lot'll still need to perform the Duo-protected account recovery steps earlier you can utilise those accounts to log in to Duo-protected services with Duo Push or Duo Mobile passcodes.

See third-party business relationship recovery on Android in action.

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Ofttimes Asked Questions

How does the Duo Mobile restore process touch on third-party accounts in my Duo Mobile app?

You'll need to visit each third-political party site and follow their specific instructions for reactivating 2FA. This usually involves scanning a QR code after using an culling recovery method like telephone call or SMS. 3rd-party accounts include accounts that were added to Duo Mobile but non directly linked to the Duo service, such as Google Accounts, Amazon, Facebook, Snapchat, Dropbox, etc.

Will Duo Mobile accounts exist saved on my device if I delete the app?

Information technology depends on the device's operating system.

• On iOS, all accounts are retained in the device'south secure keychain when y'all delete the app. This means both Duo-protected and tertiary-party accounts will be available if you lot reinstall Duo Mobile on the aforementioned device. Accounts are but deleted when washed and then explicitly in the app.
• On Android, deleting the Duo Mobile app will delete all accounts from your device. Deleting the Duo Mobile app essentially wipes the potential for unassisted account recovery.

Is it possible to restore an account once I've deleted information technology in Duo Mobile?

No. If you manually delete accounts within the app and so they are gone and there is no process for restoration.

How large are Duo Mobile backups?

The size of Duo Mobile backup files can vary depending on how many accounts are associated with a device, but mostly they are not larger than 500 KB.

Does Duo backup the private cardinal pairs used in any of the accounts in my Duo Mobile App?

If you haven't enabled third-party account restore in Duo Mobile then app backups to Google Bulldoze (Android) or iCloud (iOS) accounts Practise NOT comprise any individual fundamental or other sensitive data. Practise note that some third-party accounts utilize an electronic mail address every bit the primary identifier, and thus will be included in the backup (Amazon, Gmail, and others).

Full device encrypted backups to iTunes will back up both the account listings and private key pairs, simply can only be restored on the Same telephone that created the backup.

If you opt-in to tertiary-political party account fill-in and restore, and have set an business relationship recovery countersign, then the app backups to Google Drive (Android) or iCloud (iOS) do include the individual key data for your third-party accounts. The backups are encrypted by the recovery password, which is only known to you and cannot be recovered by Duo. When you restore a fill-in that contains tertiary-party account information you must enter the recovery password to decrypt the fill-in.

Users cannot inspect or open fill-in files. iCloud does not provide a way for users to view the backup file. Google Drive users can view that Duo Mobile is using their Drive to store data and the size of that backup but cannot interact with that file. Duo Mobile merely has access to the application-specific folder in Google Drive.

If the individual keys are not backed upwardly, how does this work?

Once you restore your account listing you lot'll encounter a "Reconnect" link next to each account. Reconnecting the account directs yous through a reactivation process where you demand to authenticate to a Duo protected awarding (configured by the Duo account admin) to verify your identity. Once your identity has been verified, Duo Mobile reactivates the account.

Can I restore a backup to a different mobile platform (Android → iOS or iOS → Android)?

No, backups can not be restored across platforms. Duo Mobile tin be activated on a new device that uses the same phone number as an sometime device on a different platform via the cocky-service device direction options in the Duo prompt (if enabled by your Duo admin), or y'all can contact your It help desk or Duo admin to request assist reactivating the accounts on the new device.

Why am I getting an error saying "We couldn't observe any accounts backed up on this Google account. Endeavour selecting another Google account or contact your help desk." when attempting Duo Restore?

At that place are several reasons this could happen:

• The incorrect Google account was chosen when attempting Duo Restore.
• If you very recently toggled on Duo Restore on your new phone, it may not be in sync with the backup on your old phone yet.
• Duo Restore was actually never activated on the sometime (original) device and so no backup is available.
• Duo Restore was turned off on the old device.

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Source: https://guide.duo.com/duo-restore